Product Advice


The information I need isn't listed on the item?

We always endeavour to include as much information as possible accompanying the items so that you can better make an informed decision on whether the product is going to be suitable for you and your needs.

On each product page, you will find a description of the product, style, and its technical features. If you wish to know any additional information regarding a particular product, please do not get hesitate to contact us here.

Our team are very knowledgeable about our products and will be more than happy to help.

Do you have a size guide?

Struggling to choose the right size? Click here to access our style guide.

Do you offer a product guarantee?

All Animal products come with a 12-month guarantee.

This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.

If you believe your product has developed a fault, you can contact us here.

Are your products vegan?

We do not sell any shoes and clothing which are Vegan assured currently.

We also cannot guarantee that the glues used in the manufacturing of the shoes are free from animal origin. Only shoes with the relevant Vegan symbols can be considered 100% free of animal glues/binders and factory finishing products.

Where leather is used in the upper (main body of the shoes), lining or sole relevant leather material symbols will be clearly present. These are found on the commerce label, usually found on the tongue, lining or the sole of the shoe.

Can't find what you're looking for?

We are keeping our online FAQ section up-to-date with all the latest Animal information. We’re sure you’ll find what you’re looking for, but if you can’t, you can contact us here.