Your browser is not up to date. Browser (type/version) is not officially supported by this site.
HELP & SUPPORT
Delivery to store FREE 2-3 working days (from despatch) UK standard delivery FREE 2-3 working days (from despatch) UK Collectplus FREE 2-3 working days (from despatch) UK next working day delivery Order before 2pm Mon – Fri. *Excluding bank holidays. £5.00 1 day UK Saturday delivery Order before 2pm Fri. £8.00 1 day International delivery (Republic of Ireland) £2.95 (FREE over £100) 3-5 days
The Animal Online Shop currently delivers to England, Scotland, Wales, The Channel Islands, Northern Ireland and Republic of Ireland. Please note, next working day and Saturday delivery is not available for the Channel Islands, Northern Ireland, Republic of Ireland, the Isle of Man and Scottish Highlands and Islands.
Yes. Animal’s free delivery to store option means you can buy online and collect purchases in-store. Even better, this service is always absolutely FREE. Check the details below for more information.
Free delivery to store means you can shop online at animal.co.uk and get your order delivered for free to your local Animal store.
Items ordered by this service usually take 2-3 working days, from date of dispatch, to arrive in your chosen store. You can select the store where you want your order to be delivered during the online checkout process. For more details of the stores that offer this service, please see below.
We will drop you an email and a text message (if you provide a mobile number) when your order is in-store for you to pick up. You will have 10 days to collect your order from this date, so you can get it at a time that’s convenient to you.
When picking up your order, please bring your collection code. Your collection code can be found on either your collection confirmation text message or email. Please note, orders cannot be collected without the code—we want to make sure your purchases don’t go AWOL!
Free delivery to store is available to the following Animal UK stores:
Your order will reach the store 2-3 days after dispatch from our warehouse. During busy periods, such as sale or Christmas, dispatch and delivery may take a little longer, although we will be working hard to keep on time.
You will receive three emails—one to confirm your purchase, a second when your order is dispatched, and the third when your order is in-store and ready for collection.
If you provided your mobile number at checkout, we will also send you a text with all the collection details you need, including your collection code.
You have 10 days to pick up your order after the collection date. We know that sometimes life can get in the way, so if you still wish to collect your purchases but need more time, please call your collection store. Store contact details can be found on your collection email or at http://animal.co.uk/store-finder/
Yes, to make sure that your order goes to the right person you need to bring your collection code. This can be found in your collection text message or email.
Yes, that’s no problem. Just make sure they have your collection code.
Details of Animal stores can be found at http://www.animal.co.uk/store-finder/
Your collection email or text message will have all the collection store details and opening times.
Yes, our Animal outlet stores are part of our free delivery to store service.
We want you to love your Animal products as much as we do, so we guarantee a “no-quibble” refund for any items you may not be completely happy with.
You may return any order placed from www.animal.co.uk in-store – this includes items bought using the free delivery to store and standard delivery options.
You have 28 days to return an item to store for a refund provided:
• The product is returned undamaged and in a saleable condition with all labels and swing tags intact.
• For hygiene reasons, underwear is non-returnable even if the hygiene label is intact.
• Swimwear can only be returned with the hygiene label intact.
• Wetsuits can only be returned if the labelling and packaging is intact and unused.
You have 28 days from collection/delivery date to return an item to store for a refund. You will need to bring either your confirmation or dispatch email.
You will be refunded in-store via your original payment method. You will also get an email confirming this refund. Please allow up to 5 working days for the funds to appear in your account balance.
If you want to return an item after 28 days, please contact our Customer Service Team.
If you change your mind and want to cancel your order before it has been dispatched, please contact our Customer Service Team.