Terms & Conditions

By using the Animal website you are acknowledging your acceptance of these terms and conditions:

General terms and conditions

You are using the Animal website at your own risk.

  • Animal does not assume any liability arising from your use of the website.
  • While we always strive to provide you with accurate information, we will not assume any responsibility for errors or omissions on our website, or for any failure to update it.
  • We reserve the right to change or eliminate any part of our website without notice.

Animal owns all Intellectual Property on the Animal website.

  • All logos and trade names on the Animal website are the property of Animal.
  • All artwork and text on the Animal website are Animal’s property.
  • Any feedback and ideas submitted by users become Animal’s property.

The Animal website is intended for use in the UK and subject to UK law.

Any existing links to third parties are not to be deemed an endorsement by Animal, and Animal assumes no responsibility for the content or use of third party websites.

Site ownership

  • This site is owned by Animal, a trading division of H.Young (Operations) Limited, a Company registered in England and Wales.
  • The companies registered number is 706712 and its registered office is at Buckingham House, West Street, Newbury RG14 1BD, United Kingdom.
  • The companies VAT number is 578 4195 93.

Specific Animal Online Shop terms and conditions

If you are making a purchase at the Animal Online Shop you are acknowledging your acceptance of these terms and conditions.

Pricing

  • Whilst we always try to ensure the accuracy of the prices on the Animal Online Shop, there will inevitably be rare occasions when we make a mistake. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price, select alternative products or cancel your order.
  • Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

Promotion Codes

Promotional codes can be redeemed on the ‘My Bag’ page. Simply enter the code in the box provided and add to the order.

Please note: all promotional codes should be entered in an ‘UPPERCASE’ format.

When redeeming a promotion code the following items are excluded from the offer:

  • E-Gift Vouchers
  • Promotional codes cannot be redeemed against discounted products (this includes products within the Animal Outlet)

We reserve the right to alter and end promotional codes at any time.

E-Gift Vouchers

  • E-Gift Vouchers are only valid in the Animal Online Shop and cannot be used in Animal stores or any other stores.
  • E-Gift Vouchers are valid for 12 months. It is not possible to extend the expiry date.
  • The recipient cannot use an E-Gift Voucher to purchase another E-Gift Voucher.
  • E-Gift Vouchers have a cash redemption value of 0.001p, regardless of their value.
  • E-Gift Vouchers are personal to the recipient, and are not transferable or assignable.
  • E-Gift Vouchers cannot be cancelled once they have been purchased.
  • If the product that has been returned was purchased using an E-Gift Voucher and a top up payment from a credit / debit card, the recipient will be credited by reversing the original payment.
  • Animal Online Shop reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained E-Gift Voucher is redeemed through the Animal Online Shop.
  • Each E-Gift Voucher claim code can only be redeemed once.

Delivery

  • The Animal Online Shop will accept full responsibility for items lost or damaged whilst in transit.
  • In the unlikely event of a delay receiving your order please contact us within 21 days of placing the order to allow us to track this efficiently. For any lost orders to be replaced or refunded, please allow 15 working days from date the delivery was due for the courier to investigate, process the claim and declare as lost.
  • Please note – British Forces Post Office/address (BFPO) orders can only be delivered on the standard delivery service. BFPO orders cannot be tracked.
  • Please note during busy sale periods the despatch of your order may take up to 2-3 working days.

Returns

All returned items must:

  • Be returned undamaged and in a saleable condition.
  • Include all labels and swing tags.
  • Only items purchased at the Animal Online Shop can be returned to the Animal Online Shop.
  • Items bought from the Animal Online Shop cannot be returned to stores.
  • For hygiene reasons underwear is non-returnable. Swimwear can only be returned with the hygiene label intact. Wetsuits can only be returned if labelling and packaging is intact and unused.
  • Items can only be returned free of charge from within the UK
  • The cost of the item will be refunded as soon as the returned items have been checked and found to be in order.
  • We guarantee a ‘no-quibble’ refund for any items you may not be completely satisfied with. Just return your order within 28 days of the despatch date.

Exchanges

The Animal Online Shop cannot exchange items.  To change an item you will need to:

  • Return it according to the procedure outlined in the returns section of the website
  • Place a new order for the replacement item

Promotion: Animal Active: buy one get one half price
Terms & Conditions

  • Offer available online and in selected Animal stores stocking Animal Active – please contact your local store to check whether they stock the range. All store phone numbers are available using our Store Finder.
  • The half price discount will be applied to the cheapest item.

Promoter: Animal, a trading division of H.Young (Operations) Limited, a company registered in England and Wales. VAT number 578 4195 93. Company registration number 706712. Registered office: Buckingham House, West Street, Newbury, RG14 1BD, United Kingdom

Promotion: Spring 2017 First Look VIP Exclusive
Terms & Conditions

  • The promotion entitles the customer to 10% off when spending a minimum of £50 on items from our SS17 collection within a single transaction (excluding shipping costs).
  • To redeem the discount simply choose your purchases, head to checkout and enter the discount code in the promotional code box. Please note: promotional codes are case sensitive.
  • The discount cannot be used in conjunction with any other offer, and excludes all items in sale, all wetsuits, and e-gift cards.
  • The discount code can only be redeemed once.
  • The promotion is valid until midnight (GMT) on 28/02/2017. Animal reserve the right to terminate this offer at any time.

Promoter: Animal, a trading division of H.Young (Operations) Limited, a company registered in England and Wales. VAT number 578 4195 93. Company registration number 706712. Registered office: Buckingham House, West Street, Newbury, RG14 1BD, United Kingdom

Animal Bluewater Wild & Free Retreats Competition

  • Free prize draw, no purchase necessary
  • The prize is not transferable and no cash alternative will be offered
  • Entrants must be over 18
  • One entry per person
  • Closing date 31st July 2016
  • Winners will be drawn at random from all valid entries
  • Winners will be notified via email by 14th August 2016
  • The prize draw is not open to employees of Animal, their families, agents, or anyone else connected with this promotion
  • Board hire, surf & yoga instruction included
  • 1 night yurt accommodation included
  • 1 yoga & 1 surf session per day
  • Reasonable travel expenses will be covered, up to the value of £300
  • By ticking the check box/boxes, you agree to sign up to emails from Animal/The Park at Mawgan Porth; you may unsubscribe from these at any time
  • The winner(s) agree for us to use their name in publicity material
  • Weekend to be arranged for a mutually convenient time
  • By entering you certify that you are in good health and fit to take part in the specified activities

Promoter: Animal, a trading division of H.Young (Operations) Limited, a company registered in England and Wales. VAT number 578 4195 93. Company registration number 706712. Registered office: Buckingham House, West Street, Newbury, RG14 1BD, United Kingdom

WEEE Regulations

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year.

This is equivalent to 150,000 double-decker buses, and is enough to fill the new Wembley Stadium 6 times over, and over 75% of it ends up in landfill sites.

Under the WEEE Regulations (-Waste Electrical and Electronic Equipment), all new electrical goods now have to be marked with the crossed-out wheeled bin symbol shown below. Any product that requires electricity or batteries to enable it to perform its primary function would be classed as Electrical or Electronic Equipment (EEE). This includes our watches.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste, so that they can be recycled, rather than being sent to landfill.

Animal has chosen to join the ‘Distributor Take Back Scheme’. Through this scheme, we pay towards improving recycling facilities for our consumers, so that our consumers can take their old electrical equipment (our watches, for example) to household waste recycling centres run by their local councils, where they’ll be recycled, rather than going to landfill.

You can find where to recycle electrical products in your area by visiting www.recycle-more.co.uk/

Disclaimers

Animal makes no representations or warranties whatsoever about any of the content of this web site or about content of any other web site which you may access by hypertext link through this web site.  When you access any other web site by means of a link from this web site you should understand that your access to that other web site is independent of Animal and Animal has no control over the content of the web site, nor does Animal in any way endorse or approve the content of that web site.  In no event will Animal be liable to you or any other person for loss or damage (whether direct, indirect, special or other) for any use of this web site or of any site linked to it by means of hypertext of otherwise.

 

Privacy Policy

Animal takes the privacy of its customers very seriously. This statement explains our privacy and the data protection practices.  It is important for Animal to safeguard its customers privacy while providing a personalised and valuable service.  Collecting personal information is necessary if we are to satisfy the expectations and requirements our customers e.g. by communicating with them and providing an interactive service. This site is provided and managed by Animal.

This statement only applies to Animal website’s at www.animal.co.uk and shop.animal.co.uk. Animal fully complies with the Data Protection Act 1998. Animal is registered with the Office of the Information Commissioner for those purposes for which personal information is collected on this web site.  Animal will only collect personal information when you specifically and knowingly provide it to us.  Examples of personal information are:

a)      Your name

b)      Your address

c)      Your telephone number

d)      Your email address

The personal information that you provide will only be used to contact you regarding the order(s) that you place with Animal.  During the process of placing an order you will also be given the opportunity to opt-in to updates via e-mail from Animal. You can unsubscribe from these updates at any time by clicking the Unsubscribe link within each e-mail.

Aggregate or summary information is collected automatically by our analytics system e.g. The number of visitors to the site. This information is used to monitor the performance and use of the web site. The information is collected anonymously.

This web site contains links to other web sites.  Please be notified that Animal cannot be held responsible for the privacy practises of other web sites.  We encourage all visitors to be aware and read the privacy statements of each and every web site that collects personally identifiable information.

Animal may change this privacy statement at any time.  You are advised to read this statement each and every time so that you are satisfied with the privacy conditions under which you provide Animal with your personal information.