Before you contact Customer Services, you might find the answer to your question on our Frequently Asked Questions page. Use the numbers on the left to speak directly to a member of the Customer Services team between 8am and 5pm Monday to Friday.

Outside of these hours you can leave a message with your telephone number on our voicemail or email us using the form below and we will get back to you as quickly as possible. Please be aware we do not operate on weekends or Bank Holidays.

Please note, we are unable to take payment over the phone.

General Enquiries

Animal
Animal House
Vanguard Road
Poole
Dorset
BH15 1PH

Tel: 08450 267 267
8am to 5pm Monday – Friday
Online Shop Enquiries

Animal Online Shop
Animal House
Vanguard Road
Poole
BH15 1PH

Email: shop@animal.co.uk
Tel: 08450 722 522
8am to 5pm Monday – Friday

Why not email us with your questions and feedback?

At Animal we endeavour to respond to your Online Shop query within 3 working days. For any urgent queries please contact customer services by phone.

Do you need a response? Yes No

Store or Trade Enquiries

Please e-mail any questions you may have to customer.service@animal.co.uk and one of the team will get back to you as soon as possible. If you prefer to telephone, you can call: 08450 267267.

If you are an existing store or trade partner please contact your sales representative.

Watch Enquiries

For any watch enquiries please contact the watch department on 01202 440118 or email service@animal.co.uk. You can also find out more about servicing and repairs on our Animal Watch Servicing page.

Enquiries by post

If you would prefer to contact us by post, please send your query to our general enquiries address . Please note: We are unable to accept returns at this address. For a speedier response please let us know your email and / or phone details so that we can get back to you as quickly as possible.