Bag Guarantee

Animal bags combine forward-thinking design, beautiful construction and refined fabrication. From adventure-ready backpacks, to on trend bags and well travelled luggage, we pride ourselves on our reputation for creating quality and durable products. This means each of our bags come with a two-year guarantee against manufacturing faults or defects.

Please note; Ogio and Thule bags are not included in the two-year guarantee. Proof of purchase is required to make a claim.

How to make a claim?

In the unlikely event that your Animal bag develops a manufacturing fault or defect within two years of purchase we are very happy to offer a replacement. We will do our utmost to give a like-for-like replacement, however, if this is not possible we will offer you the nearest match in style and value, or a full refund if preferred.

Don’t forget to include proof of purchase with your return; otherwise the guarantee will be invalid.

Please fill out form below.
Click ‘Submit’ and you will be provided with a freepost returns label.

Print off the label, place the faulty item in a mailing bag and take to your local Post Office to send.

Trade customers wishing to return a faulty bag must complete the form below. You will require your account number to proceed.

If you need to return large travel or wheeled bags, please give our customer service team a call first as a collection may need to be arranged.

Call us on 03450 722 522 8.30am to 5pm Monday to Friday.
(Closed bank holidays.)

To return a bag from outside the United Kingdom, please give our customer services team a call.

Call us on 03450 722 522 8.30am to 5pm Monday to Friday.
(Closed bank holidays.)